Choose RND Softech as your BPO partner and let us handle the operational intricacies, allowing you to focus on shaping the future of education. Let's create a streamlined, efficient and student-centric environment for your institution.
RND Softech's range of BPO services
encompasses the following key deliverables
Admissions processing
- Enough documentation serves as a foundation stone for care coordination. When healthcare providers have electronic health records (EHR) access to complete and up-to-date patient records, they can make informed decisions about identification and treatment. This coordination by RND Softech's medical billing team becomes central in cases where patients receive care from multiple providers or move between different healthcare settings.
Enrolment services
- Simplify the enrolment procedure to ensure a smooth learning environment. Our all-inclusive enrolment services include managing fees, scheduling classes, and more, making the process easy to navigate for both staff and students. Enrol without any hassles thanks to our streamlined processes intended to increase productivity and happiness. Come along with us as we facilitate a more seamless educational experience from enrolment to academic success.
Remote IT support
- With our extensive remote IT support services, you can ensure your technology infrastructure runs without a catch. We are dedicated to keeping your educational technology dependable and current, offering a safe and optimal learning environment, whether addressing difficulties through effective troubleshooting or performing routine system maintenance.
Student support services
- Improve your educational experience with our all-inclusive remote voice support services committed to making learning more enjoyable. Our staff is dedicated to responding to questions or issues to provide a smooth and effective educational journey. Throughout your academic path, receive individualized support to make your time with us genuinely fulfilling. Please put your trust in us to improve every facet of your time as a student by establishing an upgraded atmosphere that encourages achievement.
Finance and accounting
- With the help of our extensive remote finance and accounting support, you may get unmatched financial clarity and oversight. Our skills range from careful financial reporting and allowing you to manage your documentation efficiently and precisely.
Transcripts and records management
- Confirming accuracy and privacy when handling transcripts and records- Our all-inclusive solutions manage every stage of the lifetime of student records, from their original production to their careful archiving, guaranteeing a secure and easy administration experience.
Why choose RND Softech's BPO services for colleges and universities?
-
Proven track record of delivering reliable and efficient BPO services to colleges and universities.
-
Customized solutions bespoke to meet educational institutions unique needs and challenges.
-
Experienced team with deep knowledge of the education sector and BPO industry.
-
Innovative technology infrastructure for continuous and secure data management.
-
Strict obedience to compliance and data security standards to safeguard sensitive personal information.
-
Cost-effective services that help colleges and universities optimize their operational expenses.
-
24/7 customer support for immediate assistance and problem resolution.
-
Scalable services to accommodate educational institutions evolving needs and growth.
-
Robust quality control measures to ensure high accuracy and precision in service delivery.
-
Continuous innovation and commitment to staying ahead of industry trends to provide the best solutions for our clients.
Frequently asked questions
The business world is being flattened by economics, technology, demographics and regulations. To win in this flattening world, companies must transform their way of working to seek and convert new opportunities wherever those opportunities may be. This means acquiring the ability to disaggregate your operations, people and resources across time zones, geographies, cultures and sourcing and delivering.
-
Why should I outsource to RND Softech?
By outsourcing to RND Softech, you will experience an immediate reduction of up to 60% in your manpower costs. We provide staff to take care of your front end and backend operations. This will enable you to focus on growing your business without having to worry about increasing operational costs, employee attrition, etc.
-
What are the services you offer?
We offer entire Revenue Cycle Management - a few of them being, data entry, insurance verification, authorization, Doctor's office followup, intake, order processing, billing, denial management, payment posting, inbound and outbound patient calling, 24 x 7 customer support, scheduling processes etc.
-
Do you have experience of working in the healthcare industry?
Yes, we have more than 22 years of experience working in the US healthcare industry. We have been providing medical transcription services to hospitals across the United States since 1999 and DME/Home care back office services since 2012.
-
What is your onboarding period for a new employee/customer?
Anywhere between 1 to 14 days.
-
What would be the FTE's working hours?
The FTE would work the US working hours, in the time zone of your choice.
-
Is the contract obligatory? Is there a minimum or maximum contract period?
Yes, but it is a no-obligations contract and is non-binding and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.
-
Are you HIPAA compliant?
Yes, we are certified for HIPAA and Information Security Management Systems.
-
Is there any contract to be signed before getting started?
No, the contract is not obligatory and there is no minimum contract period. The contract simply states that the two companies are entering into a partnership for the providing and receiving services. You can terminate the contract if you are not satisfied with the services. A notice period of 1 month is appreciated but not mandatory.
-
Do you follow FTE based billing or percentage of revenue generated billing?
We follow an FTE-based billing. One FTE (full time employee) works 8 hours a day, 5 days a week - a total of 40 hours a week.
-
How will I be billed?
You will be sent an invoice each month mentioning the number of FTEs agreed upon and the services provided.
-
How can I make payments?
You can make payments through Paypal using your credit card or make a wire transfer.
-
Are the FTEs your own employees or do you subcontract to other smaller companies?
All our FTEs are employees of RND Softech and are dedicated to each client, the agent will not be shared with other clients
-
Where are you located?
We are located in Southern part of India.
-
Do you follow US holidays or local?
Yes, We follow US holidays.
-
Are You Certified?
Yes we are one ISO 9001, ISO 27001, HIPPA and SOC2 Certificates.
